How can IT organizations make sure they’re equipped to resolve operational issues quickly and drive better business outcomes? With the increasingly vast amounts of data generated by infrastructure and business applications, and teams often working in disconnected silos, managing and improving operations through automation — including monitoring and service desk processes — is essential.
That’s where artificial intelligence for IT operations, or AIOps, comes in. A term coined by Gartner in 2016, AIOps uses analytics and machine learning to aggregate and leverage historical data from a variety of IT operations tools. AIOps platforms can react to issues
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