Digital transformation and customer service are the two terms that no organization can disregard in the present time. The entire thought of maintaining a business rotates around the customers. Furthermore, the objective to accomplish productivity is reachable with the correct utilization of modern technology. It is unavoidable to isolate these two things. Indeed, uniting them can do wonders.
Robotic process automation (RPA) is one such innovation that is improving business processes proficiency and labor force profitability. By integrating RPA applications in customer service, companies can automate a few routine errands that are tedious and work concentrated.
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