TQM or Total Quality Management refers to internal or external organizational quality assurance process to achieve the highest possible effectiveness and efficiency Essentially TQM is designed to enhance as well as control each and every stage of a given companies production or services by adapting and implementing standards.
At World Consulting Group (WCG), TQM is taken very seriously. Though TQM is not particularly designed to be adapted by service industry, it can be easily modified and adjusted to achieve the spirit of total quality assurance. At World Consulting Group every employee is required to pass certain internal tests relevant to their particular and respective fields in order to achieve a uniform set of knowledge / process basis. The second step of TQM at WCG is the peer review of all accomplished tasks. Each project that has reached the final stages undergoes a serious review and critic by team peers. This step is further fine tuned by having project manager also conduct a through review of the project plans and the end product. Once that is accomplished, external third parties will also have the opportunity to evaluate the project at hand.
Essentially the entire TQM process at World Consulting Group heavily relies on the opportunity to discover weaknesses and potential issues before the project is even presented to the end user / client. Steps such as layered review and critics, focus groups, as well as stress testing are created and vigorously implemented in order to avoid any and all pitfalls.
Though one may argue that even TQM may go too far such as in case of World Consulting Groups’ extensive approach; it is difficult to argue against internal institutional concerns and goals to deliver the highest possible quality of products and services. Even an argument pointing to potential costs in terms of additional internal and external costs of labor, can easily be countered by pointing to the long term benefits of virtually flawless products and services which may in turn achieve greater client satisfaction and retention. Never mind the valuable impact on track record and marketing which also may have an extremely positive impact on marketing, advertising as well as new client development
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